Comments for Custwin Blog

Comment on Google Adwords poor customer service by Maxx

Maxx — Tue, 07 Feb 2012 00:47:21 +0000

I have been really surprised by the exceptionally poor customer support for Google Adwords. First, every time I speak on the phone with a rep, I feel like I’m buying a used car. Second, they are very unhelpful and don’t seem to care at all that they aren’t helping. When I have told them I was frustrated, their response has been, “OK” and then silence. I really have a hard time understanding why their customer service is so poor when they are going to face increasing competition from facebook and other sites. I’ve been testing out the waters on a small project before moving my business advertising over and now don’t think there is anyway I’m going to use Google for this. Its not worth the headache. I’ve learned through the years that customer service is worth paying a premium for.

Comment on Infocuration – is this the future of information management? by Paul Reid

Paul Reid — Fri, 03 Feb 2012 13:23:18 +0000

Wow! Futuristic stuff. Great article Andy

Comment on 24/7 phone answering on websites can boost business by Morton

Morton — Mon, 30 Jan 2012 13:05:55 +0000

Great post Andy. You have answered a couple of questions there were in my mind. I am going to give this a go to see what the response will be like.

Comment on Google Adwords poor customer service by Matt Collins

Matt Collins — Mon, 30 Jan 2012 12:50:34 +0000

Beware, too – it can get even worse.

I’ve found out from painful experience that the UK & Ireland AdWords team has a habit of banning small advertisers on a whim with no warning and then refusing to discuss why.

My advice: use marketing channels that actually care about their customers.

Comment on 24/7 phone answering on websites can boost business by alldayPA

alldayPA — Fri, 27 Jan 2012 10:33:19 +0000

Congrats to Top Villas on their increase of enquires and (hopefully!) sales. Thanks for highlighting the importance of being available outside of standard working hours, as you say, many don’t realise how many calls they would actually recieve outside of the usual 9-5. Missed calls = missed opporunities. I’m glad Top Villas are happy with their service!

Mel, alldayPA.

Comment on BIG CHANGES – Google Search plus Your World by Frances Beaumont

Frances Beaumont — Tue, 24 Jan 2012 17:15:53 +0000

Thanks for this useful information!

Comment on Winning business from email newsletter subscribers by admin

admin — Thu, 05 Jan 2012 08:23:44 +0000

Thanks Morton! When you’re ready to start sending out good quantities of emails then that’d be a useful time to take advantage of the free A1WebStats trial – just shout if you need any help.

Comment on Winning business from email newsletter subscribers by Morton

Morton — Wed, 04 Jan 2012 18:05:08 +0000

Andy

Great stuff as usual and very timely. I have recently had my site upgraded and will be sending out a regular missive via Mail Chimp, so the facility of being able to ‘track’ who is going to the site and other useful information is quite handy.
Thanks

Comment on How genuine are Facebook Likes (for business)? by Wimbledon Removal

Wimbledon Removal — Thu, 29 Dec 2011 10:41:29 +0000

I agree, Like doesn’t mean the positive sense they like you, I noticed that when people have nothing to say they just click on like, Interesting blog,

Comment on How genuine are Facebook Likes (for business)? by Custwin Blog » Blog Archive » Engineered backlinks – my number one hate in 2011

Wed, 21 Dec 2011 10:02:00 +0000

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