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Custwin Online - Winning Customers Online

Custwin Newsletter January 2012

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BIG CHANGES - Google Search plus Your World

Read this if:

  • You want to see the biggest change in Google for many years, and how it impacts every business - including yours!
  • You're not actively using Google+

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Following when Tweets seem too high

Read this if you:

  • More often than not automatically follow people who follow you on Twitter.
  • Find the levels of Twitter activity to be overwhelming.

Go to article >

24/7 phone answering on websites can boost business

Read this if you:

  • Want to see real life example of how a 24/7 telephone answering service significantly boosted levels of enquiries for a company.
  • Believe that it's not important to have phone coverage outside your normal office hours, but may be willing to experiment to see if you're right or not.

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Getting personal in 2012+

Read this if:

  • You're finding it harder to grab the attention of clients and potential clients, who are faced by a swamp of 'stuff' other people send them.
  • You believe that 'personal relationships' are the most important factor in business.

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Website categories and prices

Read this if you:

  • Have a website that offers products or services, but they may not yet be sub-divided down into pages dedicated to each of them.
  • Think it's ok not to provide prices, or ideas of prices, within your website.

Go to article >

Registering a trademark with Google

Read this if you:

  • Have something trademarked and want to stop your competitors Google advertising under the name of your trademark.
  • Have competitors that haven't trademarked (or can't trademark) and want an insight into how to capitalise on that.

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Disco vs Disco - a lesson in losing business online

Read this if:

  • You believe that you're losing potential business to competitors who have stronger websites.

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What ecommerce websites can learn from Cath Kidston

Read this if you:

  • Have a website that has images of products you're promoting, but your website don't appear in Google Images when people search for those products.
  • Have website pages that include images of what's on offer, but the enquiries/sales are low compared to the numbers of people who visit those pages.

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Wishing I'd entered that competition

Read this if:

  • You're thinking of setting up a competition that will attract people towards your business.
  • You respond to some competitions but not others.

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Jaguar: nice cars but dumb marketing

Read this if you:

  • Share my pleasure when 'big business' gets their marketing wrong.

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